The Community Foundation of Southeastern Alberta strives to operate in a professional and courteous manner. The Foundation is focused on treating its stakeholders in an open, honest, equitable and timely fashion. In keeping with these principles, the Foundation has established a policy to provide clear guidelines for handling and resolving a complaint.
A complaint is:
- failure to do something for a stakeholder previously agreed to do;
- a failure to observe a policy or procedure;
- an unacceptable delay
- a staff error; and
- a discourteous action or statement.
The Foundation is committed to providing stakeholders an open and transparent procedure to register a complaint and an effective and timely resolution of problems.
For a full copy of our Stakeholder Complaints policy, please contact our office at 403.527.9038.