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The Community Foundation of Southeastern Alberta strives to operate in a professional and courteous manner.  The Foundation is focused on treating its stakeholders in an open, honest, equitable and timely fashion.  In keeping with these principles, the Foundation has established a policy to provide clear guidelines for handling and resolving a complaint.

 A complaint is:

  • failure to do something for a stakeholder previously  agreed to do;
  • a failure to observe a policy or procedure;
  • an unacceptable delay
  • a staff error; and
  • a discourteous action or statement.

The Foundation is committed to providing stakeholders an open and transparent procedure to register a complaint and an effective and timely resolution of problems.

For a full copy of our Stakeholder Complaints policy, please contact our office at 403.527.9038.