The Community Foundation of Southeastern Alberta strives to operate professionally and courteously. The Foundation is focused on treating its stakeholders in an open, honest, equitable, and timely fashion. In keeping with these principles, the Foundation has established a policy to provide clear guidelines for handling and resolving complaints.

 A complaint is:

• failure to do something for a stakeholder previously  agreed to do;
• a failure to observe a policy or procedure;
• an unacceptable delay
• a staff error; and
• a discourteous action or statement.

The Foundation is committed to providing stakeholders with an open and transparent procedure to register a complaint and an effective and timely resolution of problems.

For a full copy of our Stakeholder Complaints policy, please contact our office at 403.527.9038.